Day & Night Air Conditioning, Heating, & Plumbing - Phoenix, Arizona

raul rubio

Keven es muy educado y servicial, a futuro me gustaría si lo pueden enviar, cuando allá las inspecciones correspondientes, gracias.

Sheila Abrew

Muy profecinal contesto a todas las preguntas y se aseguro que todo estuviese funcionando, muchas gracias...

Corey Shears

Myke was communicative and very patient with questions over a whole-house filtration repair. He went above and beyond to make sure everything was working properly and provided additional check-ups. Great service and highly recommend Myke’s service.

Mark Reynoso

? Overcharged for Plumbing Services

On December 18, 2024, I discovered a water leak under my home at a hose bib connection, as well as another leak at the back of my house. Since the latter was worsening, I decided to contact Day & Night Heating, Air, and Plumbing for assistance.

December 19, 2024:
The company sent Ron and Logan to assess the situation. Ron identified a split connection at the hose bib as the source of the first leak. He repaired it within about an hour and charged $421.50. Although the issue was resolved, this charge felt high for the amount of work required. Ron also checked the second issue and suggested it was related to my shower drain. He advised that their "drain team" could handle it.

December 26, 2024:
Casey (a supervisor) and Jeff arrived to inspect the shower drain leak. Before proceeding, Jeff informed me of a $450 diagnostic fee, which Casey assured would be waived if I authorized the repair. Reluctantly, I agreed, though the diagnostic fee seemed excessive for identifying a drain issue.

After about 25 minutes of inspection, Casey informed me that the P-trap under the shower drain was broken and needed replacement. He provided an estimate of $2,862.35, which was shocking to me. I hesitantly approved the work but requested an itemized breakdown. Casey stated their company uses a "flat rate" pricing model and could not provide an itemized invoice, which I found concerning.

Casey explained that additional help would be brought in to complete the repair and that the job would be finished by 5:00 PM.

Timeline of the Repair:

1:45 PM: Casey and Jeff left to gather supplies.
2:31 PM: Jeff returned, and Logan arrived shortly after.
3:24 PM: Logan indicated the repair was complete, and the water was turned on to check for leaks. No leaks were found.
3:51 PM: Jeff presented me with the final bill of $2,862.35.

Concerns:
The entire repair took 53 minutes to complete, with a total technician time on-site of 2 hours and 36 minutes. Based on the estimated cost of parts ($30–$100 with markup), this equates to an hourly labor rate of over $3,000. This charge feels exorbitant for what should have been a straightforward repair, which I believe should have cost closer to $600–$650.

Additionally, the flat-rate pricing structure lacks transparency and leaves customers without a clear understanding of how charges are calculated. I feel this pricing model takes advantage of customers, especially those unfamiliar with typical plumbing costs.

Recommendation:
I strongly encourage others to carefully research contractors and request itemized estimates before authorizing repairs. My experience with flat-rate pricing has left me feeling overcharged and dissatisfied.

Betty Wells

Gary was awesome! He arrived on time and was very friendly and personable. After inspecting my AC unit, he took the time to thoroughly explain the repairs and/or updates that were being recommended. Different options were presented to me, and most of all, there was no pressure put on me in my decision. He did a great job.

Day & Night has serviced our AC system for close to 10 years. We have always received excellent customer service and tech service. I never hesitate to recommend them to friends and neighbors. They truly are the best.

Lynette Schroder

This is absolutely the BEST customer service I have EVER experienced. The initial repair (Todd) estimate was explained thoroughly and he quickly pivoted to replacement per my request. The sales process was swift, organized, detailed, and educational. Jimmy was patient and clear in offering options. The installation crew (Francisco, Matt, Bryan and Danny) were incredibly polite, knowledgeable, efficient and cleaned up after the work was done. They even dusted. This company knows how to make a customer feel valued!

Donna Fish

Keven and the team did a fabulous job. Very professional and made sure everything was working perfectly and cleaned up spotless. The best part was they were happy to answer ALL my questions ? I couldn’t be happier I made the best decision with Day & Night.

Matthew S

Joshua from Day N Nite Plumbing was great.

He was incredibly patient, thorough, and kind while explaining the options and benefits of their VIP program to my mom and me.

We really appreciated how professional and knowledgeable he was, making sure we fully understood everything before making any decisions.

We are very pleased with his work and would highly recommend him to anyone in need of plumbing services.

Thank you, Joshua, for your excellent service!