Tom Bell Collision Center - Redlands, California

Mike M.

They care more about their relationship with the insurance company than doing the right thing and replacing damaged and unsafe parts. They don’t fight for their customers, they fight for their insurance companies.

Update to their response: It took me fighting with their insurance company, going through my insurance company and the supervisor of the other parties insurance company to get the rest of my repairs approved. As for them contacting me, they haven’t made one single attempt. I’ve left multiple messages for Joe. Last call to him was on August 2nd. Once I was told he’s on lunch at 345pm when they close at 430. The second time I was told he was with a customer and would call me. Still no call back. The other parties insurance admitted they have the part they have been waiting on and will call me to schedule the repair. That was Wednesday July 31st. Still no call back to schedule my repairs.

Angela B.

Great service, from check in to check out, all communication and interaction has been positive. Chad was amazing at communicating with us every step of the process. It was easy dropping off the car, the gal at the front desk was so helpful and patient answering our questions. Excellent experience, highly recommend.

Geoff P.

History:
I've had work done with Tom Bell in the past and have been very pleased. Two vehicles have been repaired on time and in budget. My most recent experience was very different.

Pros:
The quality of the work was good. The vehicle looks and runs as expected.

Cons:
Was quoted three weeks to complete work on my vehicle. It took over 6 weeks to complete. I understand a small delay in getting parts or unexpected issues that arise, but not 2x the quoted time.

The person working the front desk was very rude over the phone and in person.

I discovered items missing from my vehicle after it was returned to me.

Summary:
I cannot trust this company anymore and would not recommend working with them to my friends or colleagues.

anthony

This place sucks. I don’t understand why everyone here is so rude and unprofessional. I dropped my car off to have some work done to the front bumper/hood, 4 days go by I call to check on the vehicle, service technician (Bob) isn’t available. Never get a call back. Call a second time the next day, still isn’t available and I never get a call back. I wait a couple more days and call a third time and the man on the phone was rude, said they didn’t have my number which is odd. It should be in their system. I don’t think any of these positive reviews are legitimate. If I ever have to have any work done on any of my vehicles I’d rather go somewhere else even if it’s a lot further.

mike C.

Great customer service. The girls at the front desk are always so informative and kind.

Alisha C.

When one shop says they will total my car over a bumped bumper, Tom Bell got it repaired. Working with the team there is super easy which is so wonderful when everything else about a collision is not. They work with local car rental companies which makes the drop off and pick up able to be completed by one person instead of two. They did a great job on my repair and if I need to then they will get my service again.

salt S.

Bob was the one who helped me. Very professional and helpful whenever I had questions. I recommend him specifically for his splendid service. It was a long wait but the result was very worth it. My truck looked even better than when I bought it. They were also willing to fix anything I wasn’t satisfied with.

Omar V.

Amazing service. Friendly environment. . Highly recommended. The person to talk to is Evan, very professional & respectful. Amazing work was done to my car. 100% satisfied.