Southern California Edison Santa Monica - Santa Monica, California

Diana H.

Horrible service. I waited almost an hour to get someone on the phone.The man, that answered, said I need to trasfer you. I don't understand why he could not help me. When he trasfered me the phone than disconnected. I tried to call back and now the voice mail goes into circles. It never trasfers you to a human . I will have to drive to their office and hope to get some help there.
This company does not seem to care . They have no competition with another company. Shame on them.

Hawk J.

So nice to have a power outage for 6 hours on the hottest day of the year! Great job, guys! You really care about your customers.

I wonder how mismanaged a company has to be to decide to run maintenance on the hottest day of the year in Los Angeles, leaving thousands of people without air conditioning from 12pm to 6pm. For some people this type of extreme heat can be lethal. I hope you understand that, SCE.

陳天羽

在这个地点找不到任何人，就跟他们的热线电话一样。在周四的11点没有人工作。甚至不开门。

Green D.

They do call you back, within an hour or two. The staff are nice, but the system seems to be disorganized. I have been trying to turn on power at a job site adu we finished for two weeks now and all I have been told multiple times is that it may take 10-14 days for someone to get back to me to schedule a time to come out.

Lisa B.

No billing for the last 7 months, but then they will hit us with a HUGE bill at some point. SCE did this before. Note: They legally can't bill you for more than 4 months when they are the ones making it impossible for you to pay.

Fatima R.

My power goes out once or twice a month at minimum and their response is “it’s routine.” I’ll be moving out of my apartment due to this company being the electrical provider. I’m not one to leave negative reviews typically but I hope to save someone else from this horrific experience

Paul X.

Spent days trying to get in touch with the Santa Monica Planning Department. Nobody answers the phone. Voice mailboxes are filled with what I assume are other customers having the same problem. Complained x 2 to the company. The SCE supervisor was unable to connect with the office for a long while and then had no clear answer for me. When I said that compared to any other utility the system at SCE is not functional the response was "that's just the way we do business". It is sad that it is just the way they do business. While you get cheery voices on the phone internally the company is minimally functional at best non functional at worst. They don't give a damn about delivering descent customer service.

caroline W.

Would give 0 stars if i could. Single handedly the most difficult company to work with. Not everything can be solved with a link to a website. Cannot believe no one will answer the phone. I wish i didnt have to deal with this company ever again but i have to visit there location to solve my issue. 😑