AJ Plumbing - Des Moines, Iowa

Lindsay

My husband called to ask how much a service call was and was told $60. We scheduled them to come as he had a water leak in the ceiling. When they got there, 3 people showed up. The plumber, the person taking the money and person in training.
I was then told it was $250 to do a diagnostic. Scam No. 1! A service call was suppose to be $60. I already know I have a water issue, I don’t need someone to tell me that. I hired them to come and tell me what the problem is.
So they take the toilet off and find the issue. Then the lady, not the plumber tells me I have 4 options to fix this. Very confused I said, “4 options?” She proceeded to tell me about 4 different packages I could purchase. The platinum one being almost $1,000 and comes with a bunch of stuff I don’t need. I asked her, “How much is it to just fix the problem they found?” She said that would be covered in the bronze package at $450. So I was forced into buying a package and not just time and material. Scam No. 2!
After the plumber (who was great) fixed the initial problem, we found out there was a secondary issue. I asked him how koch it would be to fix (The other lady had left at this point) He proceeded to tell me I had 4 options to for fixing the problem. I told him enough with the packages, I just wanted to know how much for material and his time. He said since I had already bought a package, we could switch to time and material. Scam No. 3!

I have never had a service company try to sell packages and put each individual issue in a box. At that point, I was already in the $250 for diagnostics, which they covington waived when I picked a package.

I had other contractors there working on a separate issue and was very frazzled. In retrospect, I should have just asked them to leave when they changed the &”$60 service fee to a $250 diagnostic fee.

The plumber was great but their business model sucks!!! I would never recommend them and would highly encourage everyone to steer clear!!!!!

Beau C.

The only reason they even get 1 start is because I have to leave a star in order to leave a review. This company is full of felons and methheads. They ask their employees to give 5 star reviews. Drugs and alcohol is consumed on site throughout the day. I've witnessed this myself while working on a rental property in altoona. Hire at your own risk.

Gerri K.

I called Tue am and spoke to a
Woman, very professional, told our hot water heater had quit working. She gave me a price said she would try to get someone out today,. She called me back didn't think it would be until tomorrow morning. She made sure we were taking of a man Tyler came out that might and installed it
He was professional and did a great job. I would recommend them. Professional, and great price.

Katie S.

They only allow 5 stars otherwise, I’d have given them 10.
Very reliable, prompt, and accommodating. Management that sees greatness in their employees and employees who provide great service to their customers !
You won’t want to do your business elsewhere.

Lucy O.

A very nice guy, Tyler, came out twice. A faucet replacement and hooking up gas stove. He was fast and professional! I would get him again👍

Benton T.

I hired AJ Plumbing to replace a water heater. The plumber was on time and got everything installed without major issue. Part of the contract was to remove the old water heater and dispose of it. It has been sitting in my backyard for almost a week, which looks fantastic. I've left countless messages on both the business line and the plumbers cell phone. Now the mailbox is full. I've also been shot into voicemail after 2 rings. DO NOT HIRE!

johnetta L.

With AJ plumbing company, they have only one person to do handyman work. He is a very overweight gentleman who sweats profusely, and sounds like he’s struggling going up and down stairs. He has come into my home worked on my plumbing, left a very large mass, water everywhere, and if I had not been standing there watching, he would’ve grabbed anything handy to wipe up the water so I can’t see it. He didn’t try to wipe up any water until I said something about it. Water was everywhere. I had to call him back to fix the same problem at which he said he repaired what he did and he broke the handle off of the valve to turn the water off And on and said that he would charge me $150 to repair it. I told him to get out of my house. I had to call him twice to get him back up to the house and he kept telling me he forgot about the appointment. These people are horrible repairs and I heard from other people as well that they had used them and they would never go back to them as well. Use at your own risk.

Mark G.

Shout out to Josh, Nick, Austin, Chad, and Duke. They came In did a great job and even mopped up their mess. What more can you ask for!