Anchorage Plumbing & Heating - Anchorage, Alaska

Craig Black

Our house's boiler was courteous enough to fail in summer. Since my prior HVAC guy had retired, I needed a new one.

I called Anchorage Plumbing and Heating based mostly on their shop being nearby. I was told they'd arrive late that afternoon and to expect the emergency labor rate of $240/hr.

Everett was at my home in about four hours. He quickly diagnosed a faulty expansion tank and valve and replaced both with new parts from his van. He also performed routine maintenance and said my older boiler probably wouldn't need service again for a couple years.

Everett worked for over an hour but only charged me $160 for labor plus $200 for parts. I was really pleased with his professionalism and the final cost.

Anchorage Plumbing & Heating gained a repeat customer in me.

Gabby Santos

Highly recommend this company! Isaac showed up right on time. He was very quick to discover what the issue was with our heater. He gave us an estimate of the time it would take and the costs. He finished in a very timely manner and gave us recommendations for the future. Would definitely hire him again!

Andalyn Pace

After the technician came and diagnosed the problem I scheduled an appointment for their recommended fix. The day of the appointment I get a call that they hadn't ordered the part and I need to pay for rush shipping to complete the job. I declined. It's a bummer that I had waited on a necessary fix only for them to drop the ball and try to make me pay extra.

George Banks

First time we used their service was for a simple issue, a zone valve replacement, which went well and we had no complaints.

Second time, we lost running water to our house. They quickly sent someone out for diagnostics and charged us, ultimately stating that our well pump was not working and recommended a well company. That evaluation cost a few hundred dollars as I recall. I told them that our well was new and two years old.

When I told a friend, a retired plumber, he said that he wanted to look at my set up. He very quickly proved them to be wrong by draining water from the water tank and proving that it refilled from the well pump. Within 20 minutes, he found out that our metal filtration device was clogged. We removed that and water flowed perfectly to the house.

I called Anchorage Plumbing and Heating and they were apologetic and actually gave us a partial credit towards the installation of a new water device. We chose the Pentair Pentek Big Blue Filter. They installed it horizontally and told me to prop it up with a 2x2, as shown in my picture. I noticed that whenever I replaced the filter, the O-ring never seemed to fit. When I asked my friend, he said it was the wrong O-ring size and also said that it was installed incorrectly in a horizontal orientation. I brought the O-ring to Alaska Pure Water who confirmed that the O-ring was not the correct size, hence my battles with leaking, and that it had been installed incorrectly and that it was actually not functional in the horizontal orientation. They informed us that our water has not been correctly filtered as a result for the last 1-2 years.

My friend helped me fix their installation and I bought a new O-ring that fits, and everything works fine now.

Coco Lopez

Fraudulent charges for work done recklessly and improperly. Stay away. Absolutely reckless and totally incompetent . Not sure how they have any good reviews. They came to my house and couldn’t open a valve so they admittedly broke it and left. Charged $900. I realized the wall behind the tub was filling up with water when we turn on the faucet and the tech came back out. Told us he did in fact break the valve because he couldn’t figure out how to carefully open it, he wanted to charge us to fix the issue he caused. Then he said he didn’t have time and left. Been on hold waiting for the manager to call us back to fix it or refund us. Stay away. We will be reporting you for taking advantage of elderly and fraudulently charging for work which was done improperly.
Drunken slurring words service manager Brian left a voicemail telling us the work they did was a “bandaid” fix and he seemed to barely know what was going on. I could barely make out what he was saying and I couldn’t call him back because he called from. We looked through the contract and it states the work is complete, guaranteed and done properly. They lied.
An unknown number. Please save yourself a massive headache and stay away.

Julie Kim

We hired to do the job they took our new equipment and never finished the job and we were requesting to finish the job and get back our equipment we had to call many times signed contract on October and didn't finished and they came on February and still didn't complete and not returned our machine
Pls fix whoever answering the phone
And return our new equipment and finish the work
We are sick and tired keep calling and no work is done also taking our new motor is stealing I don't know why we have to keep calling and no work is done also now you send to collection? Even the work is not finished and ran away with our motor?
Finish the work and return what doesn't belong to you guys thermostat been not installed we had to buy and install our self
I will wait to hear from your company in writing as we called and verbally been not working
This is our last try to put here as no actions been taking since October 2023
I post the contract in case you guys know who is it

Gretchen Hopkins

Wow! Plumber Isaac came on time, worked fast and efficiently. He was a great communicator when my input was requested.He cleaned up after himself and left us with beautiful well working plumbing! Couldn’t ask for more!

Adaline Johnston

Asked for them to look at my leaking water heater- turns out it needs to be replaced. So I bought a new one myself and try to schedule an installation. They quote me two grand. I ask why, they say that's the price of a new heater. I say I don't need a new heater, I bought one myself. Finally I'm scheduled. Except the day rolls around and they didn't actually schedule me in. So I call them and whoever was working the desk sounds 100% stoned, still asking for over two thousand dollars. I remind him I'm only scheduled for install, not purchasing a new heater. Their new quote that they keep giving me is not registering in their system. And no one calls to inform you of a new quote, or to confirm your appointment.

I'm sure if they ever actually installed the heater, it would work quite lovely. But you need to be able to get someone out to your house in the first place for that to work. I'm fed up and cannot recommend their services.