Beastbay Plumbing - Benicia, California

Brandon W.

While out of town in early August, a neighbor alerted me to a water leak in my backyard. I called around for local plumbers and BeastBay was more than willing to help, even same day! I was elated that this potentially catastrophic issue would be taken care of nearly immediately. After a diagnosis, the technician notified me that the galvanized pipe was shot and would have to be replaced. Over $2,000 later, it was fixed.

Except it wasn't... The technician, James Riggins, failed to properly mate the new copper pipes up with each other, leading to another leak. This required another visit to my property to have his fix fixed.

But wait, there's more! In order for the hose bib to work, a valve has to be turned on. This valve also causes one of my planter sprinkler boxes to run infinitely. So if I want to use my hose spigot that James replaced, I have to flood my planter, which is how we found out about this issue in the first place. This isn't even the only issue after this whole ordeal.

James must've done something else to throw off the equilibrium of my property's irrigation system, as I've lost a whole Zone of sprinklers on my property. The landscaping is now dying unless I manually water it.

Thanks to James, we fixed one problem and introduced a few more. But hey, at least my property isn't flooding, right?

I reached out to Beast Bay management when returning home in late September about the issues that I noticed. I sent the email on September 27th. No response.

On October 23rd, I reached out again for a follow up, asking for an update... Again. No response.

On November 2nd, I asked for a THIRD update... To my surprise, Janea Williams reached out and said "I can send a technician out first thing Monday from 12-2" (November 3rd). Finally!

Monday rolled around and I cancelled meetings and an appointment so I could meet up with the technician.

Naturally, 2pm rolled around, and nobody from Beast Bay had showed up. Unreal. I would say it was unbelievable, but at this point, I wasn't even surprised.

On Monday afternoon, I reached out to Jenea and the Beast Bay management team to notify them that nobody had arrived in that window we agreed on. To no surprise, I have heard nothing yet from anyone at Beast Bay.

Beware of this shady company. They're fantastic at bait and switching you. Not only did I pay an astronomical amount of money to have my initial issue fixed, but I was ghosted and left with even more issues than what I started out with. I reached out to other plumbers and they all said the price I paid was highway robbery and they would've been able to do it for far less money and wouldn't have left me with the issues that Beast Bay did. I should have known when James was on the phone with his boss, he begged and pleaded for this job. It's almost like he knew what a simple job it was and how much he could charge me for it. Despite it being such a simple job, he managed to make so many mistakes.

Oh and the cherry on top? James told me neighbor, who was housesitting for me, that James was planning on starting his own plumbing company. HA! Good luck with that. Plus I'm sure Beast Bay loves their own employees telling their customers about their future rogue endeavors.

Oh, and in order to access the job site, James had to move my Mini-Split's compressor. He damaged it in the process and it had to be repaired and readjusted.

Never again, Beast Bay. Never again.

Zhong W.

We used a guy three years ago from the company and was really happy with him. So we called the company again when we found a bathroom leak. It was a terrible mistake!

First of all, the whole process was unprofessional. Everything was oral, they just named a high price ($1800 to replace one foot of tube!) and ready to walk away after they opened my drywall. After we paid them, no receipts, no invoices were provided. When I contacted the company for an invoice, they just gave me a bare minimum one, without even mentioning they were supposed to fix a bathroom leak. Of course, no warranty information.

Second, we had to call the guy many many times to finally get the leak fixed. The first time he claimed it was fixed, and of course it was not. Finally he got the leak fixed, then had to call him back to put back the drywall. He said the company was not responsible for that, we had to pay him personally. Again no receipts after he got the money. After he finally put back the drywall, you had to paint it yourself as he was not responsible for that. Guess he expected us to pay him again....

Definitely learned a big lesson, thank you Joel, thank you, BeastBay plumbing for slapping me as a customer...

Gabriela B.

We experienced significant flooding due to old pipes. The plumbers who came out were amazing, professional, reasonably priced, and highly competent. I would use them again and again if we had any more issues.

Mario M.

Unfortunately I was stuck using their service. Was not provided and estimate nor did I sign approval before for work to be performed because I AM THE ONE PAYING. I work for a plumbing company myself but was not given the option to use my company due to my landlord. After they started work and I asked how much it was going to be and I immediately asked them to stop their services and let me continue with another company(due to the fact I never signed a legal contract for them to start working nor did they proved me estimate before hand.) They used my tools to help with the pipe repair, no problem to me. But they charged me $670 for a minor 1/2 inch copper fix. 3- 1/2inch fittings and less than 5” of copper 1/2 inch pipe used. I asked why so expensive because they are 3x higher than my company and a few of our top competitors. All they told me was, oh it’s just in our price book. They left a huge mess after and did not work professionally. Especially their dispatch. Once I respectfully declined their service, as it was way over priced, the lady I spoke to said that she would contact my landlord and that she “knows her personally” and “she won’t be happy about this”. She said it very spitefully as if she was trying to get back at me. Don’t use this company, there are many other companies that are insured with better reviews and that will do the same work for way less money. Shop around. Thumbs down beastbay.

Mohammad S.

Great company, they have been getting me out of trouble for several years. Always nice working with this company. Recent problem I had was handled by Daniel and Claudio, great guys that really helped support me to make the right decision.

Karlyn N.

I had an outstanding experience with James Riggins from Beastbay Plumbing! After recently installing a new ice machine, I discovered a leak that needed immediate attention. James quickly diagnosed the problem and found that the original plumber had used a cheap plastic part for the connection to the appliance. He replaced it with a high-quality metal flexible part and ensured everything was working perfectly before he left.

James’s expertise and attention to detail were evident throughout the process. He took the time to explain what went wrong and how he fixed it, which I really appreciated. He wore booties and brought in a mat to keep my house extra clean -> pro and considerate. Love that!

It’s rare to find such quality service these days, but James exceeded all my expectations. On top of that, James is a really nice guy with integrity. I highly recommend James Riggins and Beastbay Plumbing for any plumbing repairs—especially if you want the job done right the first time!

Nicholas B.

Awesome quick service called the night before they came out the next day. I was moving out of a rental and our refrigerators water line valve at the wall was broken so we couldn't take it off until it was replaced. Beast bay Plumbing was there replaces valve cut wet wall out and replaced it as well A1 service took about 1hour

Wilhelmina K.

One star for their free estimate offered. Beastbay Call Center seem to be professional and courteous. Technician, Greg, arrived 20 minutes late, and was given a pass when he expressed his apologies and reason for being late. Greg came across as a friendly and polite individual until he tried to up sell me on a new toilet install costing over $300 with a free toilet connector and valve installation. minor leak was corrected by replacing the toilet connector which only cost me $7.18.