Color Atelier - San Francisco, California

Nabila R.

Had the best experience at their store and with the paint. The owner Olivier and all of his associates were extremely friendly and welcoming. Olivier showed us how to paint with limewash and demoed it on the spot which gave us confidence that we can do it ourselves. The color turned out beautiful based on his recommendation on what we should purchase. Going back to pick up more paint today for our rooms upstairs! Highly recommend!

Alexa R.

Color Atelier is lovely to work with. The customer service is always excellent. They go above and beyond with helping explain products thoroughly and answering any questions that may arise in the process. Shipping through their online store has always been speedy. I’ve never had any issues regarding my shipment and my paint always comes well packed. I love their color Blue Fog.

Ranjan P. P. M.

Wow, what a treasure! My husband and I searched for a paint shop that wasn’t the usual place riddled with chemicals, toxicity, fumes. We’re sensitive to odors and the interior/exterior of our house over a decade ago we’d painted in lime/vegetable dye. Our contractor found this place and we gave it a whirl. Initially, thinking that going with one of their “stock color” options would be faster, more convenient (we could choose from their website), rather than getting a custom color, which seemed time-consuming and cumbersome, we settled on their “Light Custard.” Was it easier? Yes. Is it what we should’ve done? No. Never having done business with this company, we didn’t know that customizing our color would be bomb and painless (I’ll get to that later). Our painters primed the custard with one layer, and painted over it with two coats. With the lighting, texture, and location of our hallway, it didn’t turn out as we envisioned (which is why always do the sample on your wall, lol). Did we didn’t listen to this little voice in our heads? Duh, no. We were impatient and impulsive—never a good combo. I came up with a couple of deeper yellow shades, which I emailed Atelier about. They responded on the same day and forwarded my request to their color specialist, John Pengelly. He replied in hours, and said though he didn’t know if he could get that level of saturation, he’d be happy to try. I needed to make an appointment, which I did for later that week. We drove to S.F., John met us, and (based on some quick calculations on his monitor) within minutes mixed a shade. The process is fascinating, with a white base and super concentrated pigment, a vigorous shade, and voila—it was done! We weren’t sure how much to get, but I’d read on their site in FAQ’s that one gallon would be all we needed. We got it at a reasonable cost, and just as we were about to drive off, our contractor texted to tell us it was a safer bet to get two gallons, so off we went in to grab another, which John again mixed on the spot. From the second we walked in to the moment we left with two gallons, we were in and out of there in half an hour. Looking back, rather than picking one of their stock colors, we should’ve done the customization to begin with. Their stock colors are ’sophisticated’ neutral shades, which I hate. Deep vibrating stuff is more my jam. Our painters covered the entryway in two days—and boom, we're thrilled! We love this company--their organic compounds, lime base, all natural pigments … I’m hypersensitive to odor, everything’s a freakin migraine trigger for me and my husband is allergic to more things than not. There is almost no odor and zero fumes in their paint (just a slight bit of odor to the primer, barely detectable for most people). The customer service we got, from initial email communique, phone call with John to discuss the likelihood that he’d be able to color match, and calling the day of the appt. to make sure he was going to be on site ... plus the actual mixing of the color, and the ease of everything-- all of it, start to finish—seamless. It doesn’t hurt that it does not break the bank and is so affordable. I’ve forgotten exactly how much it was because my husband put it on his card, but I remember being struck by how reasonable it was. We got exactly what we were looking for! It means so much that they were not wedded to what they could not do, but were willing to think outside the box, and problem solve, get creative, and willing to try. Effort and good intention go a really super long way—and they did exactly this in spades. I’ve no doubt that if/when we do other rooms, Atelier will be our paint source. Btw., I’m so sick and tired of companies not having a real live person to talk to, or being on hold for an hour; this was a wholly different experience. I’m so sick of loon automated menus, where I get routed to a different decision tree. I called Atelier maybe three times—someone answered the phone, he/she was actively helpful 🙂 The art of human customer service is not lost!

Marc Y.

Amazing limewash paint for our living room. We got the Vendome Beige. It’s earthy and warm but subtle. Love their paint for our living room. Super friendly staff too!

rosiane D.

I’m so happy to share with you guys how satisfied I’m with all the colors I’ve used in my Esthetician room. It is so easy to apply and it doesn’t smell at all! I’m incredible happy that I found color Atelier and can’t wait to have my own house and be able to play around and use all their color.

Marcela D.

I love all the products ! The quality is exceptional and make my work look great.
I’ve used Lime Wash, Lime Plaster, Tadelakt, Sealers and Wax.
The customer service is super friendly and knowledgeable. They help me with all kind of questions about applications, product information and different ways the materials can be used.
Highly recommended !

Kathy B.

I have been ordering from this company for several years. They always ship SUPER FAST which I so appreciate because I live in the mid-west and I need products for a job. The only problem I ever had was a package stolen, which of course wasn't Color Atelier's fault. I placed a replacement order and BAM, it was shipped the next business day. The cost for the quality is amazing. The best lime paint! Their Limestone and Venetian plaster is also fantastic. Color Atelier also have hand painted fan decks which have to be very labor intensive and worth every penny. The hand painted fan decks are wonderful for showing clients color options.

Danielle M.

Builder and designer with a trade account. I would never again order from or recommend this company to anyone. Their customer service is incredibly poor and they will make you pay for their mistakes. Ordered a gallon and quart of shaved truffle to paint a bathroom. My construction team painted the bathroom with the gallon first and upon opening the quart to finish the job they alerted me because the color was completely different. Turns out the gallon was not the correct color despite the label being correctly and when I reached out to the company to remedy their error they were not willing to send me the correct paint that I purchased since the team used the gallon already. I was baffled they said they would not send me what I bought despite a photo of the color discrepancy between the quart and gallon. Because of their error I now I have to eat the costs to:

- pay my team to repaint the bathroom the correct color

- buy a new gallon since the company refuses to send the correct one

- am behind on our construction schedule because we cant set vanities until remedied.

This company takes no accountability for their own mistakes and is not a company you want to partner with.