Drain Doctor - San Jose, California

Janice K.

Justin came to my home the same day I called in about a water pipe leak. I was very pleased with the repair work he did and that he got it done the same day. We had to be without water prior to him getting it fixed. He was professional and had everything he needed for getting the work done. I really like Drain Doctor as I have used them previously. I was very happy with Justin. He definitely deserves a 5 star. Janice

Tom R.

I wanted to have 16 flex lines that were over 25 years old replaced after one started leaking. Scott did an amazing job of it. He was super courteous and efficient. And the price was very reasonable and less than I was expecting. I'll definitely use them again when I need a plumber.

Diana F. C.

Bobby was clear and kind as we were in shock at 7am our water heater was broken and leaking. He got the work done fast and clearly showed costs. He finished fast! We appreciated him and the whole Drain Doctor team.

Alyssa G.

Had an emergency tonight and after calling multiple plumbers in the area I got a call back from Drain Doctor. Fast, efficient, knowledgeable. Tech #604 Jorge was polite and professional. He got the job done very quickly and the price felt reasonable. We’ll be sure to call Drain Doctor again.

Victor L.

We found out our water heater had a leak last night. I called Drain Doctor this morning and they were able to send someone over in just a few hours. Bobby was very professional and kindly answered all my questions. The job was done quickly and I'm very satisfied with their service. I'll use them again in the future.

Chen S.

My tenants in San Mateo called Drain Doctor on Thanksgiving when the kitchen and one of the bathrooms were clogged. The timing was bad because I was out of the town and they couldn’t reach to my plumber. According to my tenant, Rocky, also the owner, came to the site and said he had to replace the old metal traps & pipes that run from the shower and the kitchen sink to the main line. They were corroded and no longer functioning properly and water couldn’t go through. He quoted for $4500 and it took him 4 hours to replace about 15-20ft pipelines in the crawl space. My tenant let him finish the job and told me Rocky said he did not charge an additional holiday fee but instead gave us a discount, because typically it would be $7k for other companies but he doesn’t like to overcharge the way others do in the Bay Area. He also mentioned the rest cast iron pipelines need to be replaced.

So after I came back from the trip I called him to give a quote about replacing all the rest cast iron lines under the house and also called two other licensed plumbing companies to give quotes on site. Rocky’s quotes are $5k-7k more than theirs. And of course it shows a discount again because of the work he did previously. I asked the other two companies about the work done on Thanksgiving. They quoted for $2800 and were surprised I was so over charged.

I am not very happy about how they handled it as a business. I always support local small businesses and this is not the right way to treat your customers. Honestly the discount thing is just a strategy to make you feel better, but reality is you will be over charged. I understand companies charge differently especially during holidays, but this seems way over expensive. I would not recommend it to anyone and will avoid using them again.

Greg S.

Our waterheater started leaking Sunday. The company said they would have someone to replace it on Monday morning. BOBBY. arrived, quoted the job and started working. Bobby was polite, knowledgeable and cleaned everything as he worked. Everything was straight forward with no hidden surprises at the end. Nice personality. I would have loved to have him to do other plumbing work in the past for us. I would recommend the company and the employee to anyone wanting a good job and fair price..

Mel

Great service from David at Drain Doctor! Our pipes started rattling, the dishwasher started making loud noises, and the irrigation system sounded like an aircraft was taking off! David took a look and let us know our pipes were missing straps and an irrigation valve was incorrectly installed. He also saw a couple of areas where the hot and cold pipes were touching. David fixed it all! We also had great customer service from Vivian who called to confirm our appointment and that we were satisfied with the service. Great service and at reasonable prices!