F. Lofrano & Son, Inc - San Rafael, California

Laura L.

AMAZING. Greg was super helpful and answered all of my questions and concerns. They made it so easy for me to get/drop off the rental car and they took care of all the go between with my insurance. I loved that they called every couple of days with an update and I loved it even more that my car was ready a week early. Overall the experience was personable helpful and efficient! Plus, my car looks great!

David U.

This is the second time I've used F. Lofrano & Son. The first thing that impressed me about this company is the friendly service both on the phone and in the office. They were professional and made sure I was taken care of. The updates during the week my car was in their shop kept me more than well informed. Always friendly and wanting to serve. Lastly my car was finished ahead of schedule. This is not what I expected since today everything seems to take longer than promised. I highly recommend them.

Roger B.

Absolutely one of the best experiences I’ve ever had with any business. Their quality of workmanship is the gold standard for auto body repair, and their professional and caring approach with their clients is just first rate. If I could give F. Lofrano & Sons more that five stars, I certainly would. My car looks fabulous.

Michele F.

F. Lofrano & Son provided great service and made it very easy to get my car fixed. It started with an easy check in and transport to a rental car agency. There was regular communication on the care and insurance so that I felt I knew what the progress was and when the car would be ready. it was ready on time and it was easy to drop the rental car with them.
thanks.

James M.

I have been going to F. Lofrano & Son for about 5 years now. In each occasion (about 5), my BMW or Lexus came out looking perfect. Not close, not great job, but perfect. They have negotiated with insurers successfully every time they find issues the insurers estimate does not cover. It is also nice they give you a ride to the local rental place. I live 35 miles from them now, but have not considered going a different body shop once because of the quality of staff and service.

Tatiana A.

The staff at F. Lofrano & Son on Fulton were awesome! They were very professional and let me know the progress on my vehicle. They really go the extra mile, like calling the car rental company to have me be picked up at their location and washing your car inside and out before returning it to you. I definitely recommend them.

Mark T.

This is the third time i have used the services of F Lofrano & Sons. They are professional, considerate, and understanding. They keep you updated with progress of your vehicle so you don't have to wonder status. They also operate on time and when they tell you it will be done it will be done. Besides that they are really good at what they do. Thank you so much !!!

Claude P. G. ?. D. L.

When I walked in, on the day of my appointment, I was welcomed with courteous and kind manners. They take time to go over every detail.
The paperwork procedure and all insurance matters were taken care of promptly.
They called for a driver to come from the rental car agency [with a previous reservation]. I had nothing to do but wait a few minutes to be picked up, that saved me a 10 minutes walk, and off I went.
The repair was completed on time, as told, and the work was impeccable.
They cleaned the car out in the work area, and inside .

The only negatives I can see are:
1. Their billing is difficult to understand, it looks that it is factoring in some "units" of time x supplies x ? I am sure it can be justified but that is perplexing. I wonder whether in the particular case, that was due to the use of a formula given by insurance codes.
2. High cost, but I have no element of comparison. Body work on cars is expensive, and Lofrano does not cut corners. A gratifying feeling which resulted in confidence.
2. One has to go with the flow with insurance adjusters, etc., which was a rather dry experience. That has nothing to do with Lofrano & son per se.

In summary, compared to a 4-4&1/2 stars, Lofrano if a 5.