Santa Rosa Lock & Key - Windsor, California

Aik L.

They are great. I have him as my go to contact for locksmith issues now going forward. Prompt, knowledgeable, effective. Does what he says. Very happy with his work. I do wish he brought a small vacuum to get up the small amount of dust he left behind, but still amazing service!

Nick F.

This is a case of misrepresentation; this business claims to be based in Santa Rosa but every connection was from a Missouri number. They claimed 24 hour service and, after multiple calls and promises to respond promptly, failed to send anyone. They repeatedly claimed they would respond within five minutes; we waited an hour and a half without any response (by that point we went with a better, actually local service). I was on the fence about posting a review, especially with my name attached, but I felt it necessary to warn folks about this business. Could be that we just caught them on a bad night, but when you claim 24 hour service based out of Santa Rosa, you should be available for service 24 hours a day, and at the very least you shouldn't be outsourcing your calls to another state.

Vydios123

They never showed up! My front door swung shut just after I arrived home from a fire evacuation. They said they would be over to my house by 9:10 pm. They did not show up. After walking a mile to town twice, borrowing businesses phones (mine was locked in my house) they told me they would now show up the next morning at 8am. They did not show. I slept in my car in my ice cold garage and the next morning called Bills Lock, who promptly came over. I would give a negative rating, if possible. I have reported them to the BBB.

Jack S.

ZERO stars. Will not use again. Although the "gentleman" who was here to fix my tenants' locks was incredibly efficient he has ZERO patience or customer service. He kept rambling off numbers different than what I was told by Sean when I made the appointment. When I tried to get hold of my tenants to authorize a different amount he became impatient stating that his time was incredibly precious and refused to do work on one of the units if I couldn't get a hold of my clients in a poor cell phone reception area. Wouldn't have taken more than five minutes. He showed up early, rushed me around and was confusing with prices. Certainly I can find another locksmith to use in the future.

Abel Z.

Do not call this locksmith. Ridiculously overpriced. I was quoted about $70 over the phone. Joseph showed up and wanted to charge $250. I told him I wasn’t paying that and he replied, “ how much can you pay?” Wow, really? He explained he didn’t have tools to pick my lock but can pry my door to unlock, which was reason for the price. I told him I’ve had my truck picked before by a PROFESSIONAL and was charged $65. I ended up paying $120, since I didn’t have the patience to wait for someone else. Will never use this company again. Either Joseph was trained wrong, or he just lacks ethics and honesty.

Andrii K.

Called him on a Sunday at 4p, was at our house 2 hours later! Rekeyed our door lock and bolt, in 15 minutes. Beyond kind and sympathetic to our situation. Said he was gonna call before coming over and did exactly that. Super professional. Plus generous, made us an extra key at no charge.
Seriously don't look elsewhere. This is exactly the professional you need.

Andres A.

My daughter bought a new house and we needed all door locks re-keyed.

Called for a phone estimate. The response was fast, pricing on-mark, no surprises, no hidden costs.

Job well done. Will repeat if I ever need locks rekeyed.

Teddy K.

Lucas was great. Fit us in on a busy holiday weekend, and was just all around pleasant to chat with. He worked quickly and got us a replacement car key in no time.