Tom Williams Collision Center - Irondale, Alabama

Matt Coleman

Tom Williams Collision Center has done great work for me. I've taken my car (2012 Mini Cooper S) twice, once for full frontal collision repair requiring major engine part replacement, and again to repair somewhat minor hood damage incurred from loose road debris which fell from a commercial truck. They seem thorough ensuring vehicles are restored as close to new as possible, using correct parts. Most recently, they cared enough to repaint the hood when their first application "fish eyed." My car is a unique color, and they have matched it perfectly. They worked seamlessly with my insurance, and my Collision Advisor, Jeff Price, was friendly and kept me well informed of the repair process.

James E Adams

Moving Van backed into 2006 Volvo S60T fender. 20,000 lb lick. Tom Williams Collision Center fixed Everything Perfectly! About $2k. Cost me Zero. Timely Updates by email. No need for calls. Easy Peasy.

matt Blakely

The experience I had with Tom Williams and David Poovey were excellent. I can’t say the same for State Farm insurance but that wasn’t their fault. The repairs were so good you couldn’t tell there had been an accident. David communicated extremely well and went above our expectations during the repair process. I would highly recommend this collision center for any accident repairs!

Anthony Johnson

I’m giving this place one star not for their work quality but how difficult it is to do business with them. I had some work done on my Range River Discovery a few weeks ago and the vehicle was in the shop for almost three (3) months. Of course the “supply chain” was the blame and there is no way you can verify that. Communication was very poor during this period and I had to continually call them to get an update (their automated system is of limited value).

Unfortunately my vehicle sustained some very minor damage again and I went by this morning (2/10) without an appointment to get an estimate. They told to come back February 23rd for the estimate! I live in Orange Beach so it’s not like I can pop by at any time. It is amazing that a body shop is not sufficiently staffed to provide on demand estimates with a reasonable wait time.

For me I will never go back to Tom Williams collision. There are too many other quality body shops….as a customer I require better service. Good riddance!

Billie Faye Massey

Let me start this review by saying that I hate leaving negative feedback but I want people to know what they’re in for. I should have read the reviews first and done what friends told me to do and used Town & Country in Bessemer.
I was originally told that my simple body repair would/could be done in a day so I scheduled my appointment almost two months out because it was the soonest they had. That should have been a red flag! At my husband’s urging, I called three weeks before my appointment to confirm that we were still on. I was told to drop my keys in the drop box. I reminded them of what I was told, same day. The office manager, Angela, tried real hard to help me and told me that they don’t even order the parts until they have the vehicle (another red flag) but Jeff said no way. Three days, four MAX!! Here I sit EIGHT days later and they still have work to do for simple body work, Front clip, not even including the hood, and some trim replacement. Plastic, people, PLASTIC!!! oh and the windshield washer reservoir had to be replaced too. Still, eight + days?
So would I recommend, absolutely not! Unless you’re overflowing with rental car money, enjoy being lied to and have nothing at all better to do than wait.
So I’ll leave this heat and hope that others will heed the warning! Good luck because you’re going to need it!

Mayan Patel

Jason and David have helped me on multiple issues for a BMW 428i Gran Coupe. Their level of service and knowledge far exceeds any other shop (including out of state). Don’t hesitate to take your vehicle to the right place.

Ellen Shirar

I recommend using a different body shop if you can. They take on too much business and do not do work in a timely manner. I made an appointment, had my car looked over and then scheduled another appointment to get my car fixed 3 weeks later. When I brought my car into be fixed they estimates it would be another 2-3 weeks because they did not order the parts yet. I asked if they could order the parts without taking my car apart and they said yes. I was not going to leave my car sitting on their lot and have to get a rental car when I could still drive it. They then stated I had to put down a deposit for them to order the parts. This deposit was never discussed in my first appt, or i would have already paid it. So I put down a $500 deposit. Then I called a couple days later and they still had not ordered the parts because an insurance agent had to look at my car first. They never called to update me during this time. I never would have known they weren't doing anything if I hadn't called. They said that they would coordinate with my insurance company and call back with a time to come by for the agent to look at my car. 1 week passes with no update. I called to ask for a refund on my deposit so I can go elsewhere. It takes 5 days to get a call back and confirmation that they will refund my deposit. No one apologized or even tried to keep my business. So if I were you, I would go to a different body shop, one that has knowledgeable staff that can complete your repairs in a timely manner.

Harry Giles

My car was two weeks old when someone backed into the rear bumper. Having had a good experience in the past when Tom Williams fixed my wife's car (a much bigger job), I brought my car into them. I worked with Brandon. The entire service from start to finish was outstanding. They keep you updated via text or email and have a website that shows the progress. They completely replaced the bumper and did a stunningly good color match and the car was returned in pristine shape. They even put tire gel on and did a full detail.

I would not hesitate to use them again. Fantastic experience.