Water Heaters Masters Inc. - Concord, California

Michael R.

Called in the morning for a quote. They were able to get a technician in same day to provide a quote with installing a water heater.

Called them back later on the day and was able to schedule quickly with ease.

Brian, the technician, that came was professional, quick and answered any questions I had. I would not hesitate to recommend them to my friends and family.

S. L.

I got my water heater issue after two years of installation. It was a strange problem, but Sam and Alex went out of their way to help me replace a new control panel. Great people and great company. Thank you.

Greg H.

From the time of my first call where I spoke to Alex “who was great on the phone”,until the time of completion which Jorge did ,it was only 4 hours. What a great job done by Jorge and a great experience through and through. I will definitely be using them again!

Greg Heymann

Scott T.

Saw there company van on the Carqinez bridge. Gave them a call and compared there price to the big company that was on the side of my water heater. I had made a appointment with that other company which was gonna charge we $3,000.00 for a 50 gallon plus a 3% charge for using a card. I called Water Heater Masters and they said no more then $2,300 for a 50 gallon. This is was NO BRAINER. Called that other company back and canceled. Dave from Water Heater Masters came around 8:30am and was done by no later then 9:45am. He was a really cool guy. We talked the whole time. Recommend this Family owned business by far.

Julie N.

I was initially very pleased by the service I received from Water Heater Masters. 2.5 weeks later, after returning from a trip, we went into the crawlspace and smelled gas. I immediately contacted PG & E, and they told us to get everyone out of the house and they would send someone to inspect asap. They had someone here within 30 minutes. Turns out that one of the valves on the new water heater wasn't tightened all the way and was leaking gas. Very lucky we caught it before there was an explosion.
*Follow-up: On the same day that I posting this review and sent WHM an email, I received a phone call from Alex at 9:30 in the evening. He kept asking me why I didn't call WHM rather than PG&E. He said that they never had an opportunity to address the problem. Keep in mind that when we called P&GE we had no idea that it was the water heater that was causing the gas smell. It could have been the heater, gas fireplace, or stove. He told me that it was unlikely that the leak would have caused an explosion! It was a very unsettling phone call. He only apologized after I called him out the lack of a professional response, apology, and not taking responsibility poor workmanship. He reluctantly offered me a discount, but wouldn't say how much and said follow-up with me by the end of the week. He did not, and no discount hit my account. When I followed up by phone, he lied and said that he left me a voicemail the day after we spoke, and that his business partner had processed the discount. He didn't know how much the discount would be and had not way to look it up other than contacting his partner. Another unpleasant interaction. I initially paid $2600, and they gave me a $250 discount. The water heater they installed is for sale at big box stores for $900. Aside from a revised invoice, I received no written acknowledgment to my email, or their error. I will never recommend this company to anyone.

James P.

Today we had the Water heater masters come out to replace our 20 year old unit. Brian was the one and only technician we had Here and it's a 50 gallon unit I asked if he needed help and he reassured me that he was OK and that he enjoyed his duty. Brain served with absolute Profesionalism and he was in and out of here he went above and beyond. His soldering job on the copper line was just gorgeous very clean work 👏 if owned a company it would be a blessing having someone like Brian on my team representing my company with integrity and respect and professionalism. We had a good conversation at the end and I would highly recommend this company especially Brian that man is a perfect gentleman but true beast lifting those tanks and his install was perfection I am a jerk and look at everyone's work but I couldn't find one single thing wrong. Good job Brian you got returning customers for water heater masters for sure!

Wail A.

This is probably the best service I’ve experienced in any industry in California. Since my first message with Matthew and first call with Alex, the process was nothing but smooth. I really appreciated Alex’s honesty, straightforwardness and reasonable quote he gave me. In less than 4 hours, Mike showed up early and replaced the gas valve of my water heater in 5 minutes but spent the next 20 minutes educating me on what can go wrong with the water heater and what to look
for and what parts to buy in case I experience certain symptoms. Mike is the best and delivered an excellent service, with no overselling or reluctance in providing knowledge.

Jin C. S.

Integrity. Looks out for the customer. Mike came out twice. The first time he told us that our water heater was still under warranty/recall and helped us call it in to have a technician come by and fix it for free. (This was after another business came by and gave us a quote of over $2000 to fix it.)

The technician that came told us we needed to fix a valve. Mike came out again and took a look and said it still looks okay. He didn't want to charge us for work that didn't need doing. We did ask him to help install earthquake straps for our water heater.

I'm impressed by Water Heater Master's honesty. Definitely recommend them to others.