Western Rooter & Plumbing - Arcadia, California

Alejandra Fi

Atendieron la emergencia en la tuberia mi casa con rapidez y efectividad. Estamos muy contentos con sus servicios y definitivamente los recomendamos.

scott sanches

Justin and his crew worked at a very high level of professional courtesy and craftsman ship with the very difficult repair of our sewer drain replacement. I was especially impressed with Justin’s can do positive demeanor regarding all the challenges our project had to complete. Western Rooter you have champion’s in your corner . Great work well done thank you everyone involved .

KJ NickMeg, LLC

Tree roots have breached the clay sewer line and my tenant's drainage is backed up. I called Western Rooter in the morning & they scheduled me for the same day to fix the issue! Justin and his team, Diego and Carlos, are incredibly professional, courteous, and knowledgeable. Justin explains everything very clearly, with pictures and videos showing the tree roots throughout 90 feet of the sewer line. Western Rooter has all the latest tech equipment to tackle the toughest plumbing problem, including hydrojetting the sewer line and installing a Perma Liner. Justin, Diego, and Carlos are considerate of the other tenants on the property, as well. The crew worked past 10:30 in the evening so that the plumbing is restored for the tenant. I can't thank them enough for their hard work, dedication and commitment. I like reading all their email tips on plumbing maintenance. Justin, the crew, and office staff are worth every penny! I highly recommend Western Rooter for all plumbing issues, big or small!

Mark Solano

Vinny Hernandez and his crew are awesome. Also CJ‘s recommendation to use Mauricio to perform our Block & Tile repair was on point. I would highly recommend Western to everyone.

dennis demanett

So far, really great. Analysis of problem clearly explained, solution coming today.
The solving of our issue went smoothly, quickly, given the scope of the problem.
Albert was efficient, patient in explaining things to us, and not at all pushy like some who try to sell you more than you need. We are happy with this service!

K H

I can't say enough good things about the incredible team of plumbers who repaired our gas pipe. From start to finish, they demonstrated exceptional skill, professionalism, and efficiency. Their deep knowledge of the job was evident in the way they quickly assessed the issue and executed the repair with precision. It was clear they weren't just going through the motions--they truly understood their craft and worked with intelligence and care to ensure everything was done safely and effectively.

Not only did they arrive on time, but they also worked diligently to complete the repair without unnecessary delays. Their expertise and attention to detail gave us complete peace of mind, knowing the job was done right the first time. If you're looking for highly skilled, reliable, and smart professionals who take pride in their work, I highly recommend this team. Absolutely top-notch service! Cheers to Jairo and team.

My previous review is below...

I inherited my mom's old house and old plumbing. Even though she had a new toilet installed the pipes are still the same. So sure enough, I got a blockage the the a couple weeks ago in November. I had first tried to clear up the problem myself with a plunger and an auger. However, that did not work. Then I contacted a family known handyman but he was still trying to help someone else and had recently recovered from surgery. He did make a suggestion for me to cal Western Rooter. He said they are a good company and recommends their work since he has seen their work before. I called and I actually contacted several other companies too but I'll cut to the chase. The regular hours phone operator was very nice and informative, however she told me what the cost of the job to clear the tube, and I asked is that per hour but she said no. This created a misunderstanding later went the technician showed up. What she should have emphasized is that there is also a per hour charge on top of the task performed. My main point is I did get quite upset when I was quoted urgency charge, work and per hour work all added up. At the time, I declined to pay such a outrageous quote since I was NOT told that there will be a per hour charge on top of the task and urgency charge. The quote was 3x the quote I got on the phone at a late evening. By the time I called back the phone operator, it was the off hours and it's a call center person who was COMPLETELY UNHELPFUL and RUDE. She said in a cold delivery for me to call the office and talk to the regular operator during business hours. My only recourse and right was to write a poor review as a means of justice for what felt like a bait and switch. But there was a HERO that saved this situation completely and Western Rooter's reputation. His name is Jairo. Jairo was very realistic, understanding and listened. He took the time to really understand that I was NOT told about the pricing correctly and most important, he believed me as a customer. I was not trying to haggle. If you want quality people and quality work then pay people what is right. He and I discussed options and we agreed for him to come back and he was able to make right the pricing with out all the extra charges. We rescheduled and I gladly paid what was reasonable and what was agreed upon the prior evening. He showed up the next day and solved the problem. Jairo is a asset to Western Rooter for years to come. If you want to build a business with loyal customers and word of mouth of good companies to use then I hope Western get like a dozen Jairos. He saved the day and the situation. Misunderstanding or miscommunications do happen but somone like Jairo understands that a problem needs to be solved and proactively solved it, unlike the off-hours call center operator. Yes, I do highly recommend them and if you're lucky get a top notch technician like Jairo. Can you tell I'm a fan of his. He turned a bad situation and saved the day. Outstanding company "regular" staff operator and technician. Top marks, high recommend.

John Pambuena

Being having a 5 star rating is too impossible. But now I see it. They are excellent at their business. Professional too from the beginning till the end. Price is reasonable depending on the situation. Pablo did his best to clear my shower drain. He's a great guy and I could tell he's proud of his job.

Debra Huffman

Western Rooter & Plumbing did a fantastic job. As a small corporate cafe owner my first priority is my customers' time. They generally have short lunch breaks and on Fridays it's even shorter. I called late on Thursday and by Friday morning before the crew showed up, the certificates of insurance were being processed. The Western Rooter team came in prepared, assessed the situation, executed with coordinated effort even working in less than 500 Sq ft area. Very professional and great attitudes. I would use them again and I would recommend any business of any size to use their services. Arnold and his team were great!! Thank you. Vista Pointe Deli