Semper Solaris - Campbell, California

Dr R. R.

Review for Timothy - Roofing Project Manager at Semper Solaris in Campbell, CA

I recently worked with Timothy on a roofing project, and I couldn't be happier with his service. Timothy was extremely responsive--whether it was through email or text, he always replied quickly, even on weekends. It was clear he genuinely cared about addressing any concerns I had, and his empathy made the entire process much smoother.

Timothy also went above and beyond by offering to install gutter guards at no extra cost, which was a huge help. He took it upon himself to to fix a couple of minor issues due to some previous gutter installation glitches, although not his responsibility, ensuring everything was in top shape.

Overall, Timothy's attention to detail, responsiveness, and willingness to go the extra mile make him a standout project manager. I highly recommend him for any roofing project!

Felix C.

Linda C at Semper Solaris was very helpful in educating me on the logistics, financial aspects, and debugging next steps. Really appreciated her help through troubleshooting my microinverters!

Johanna B.

Seriously the worst experience I have ever had with a company. They were misleading in their sales pitch, promised install in two days (it took 5 months), were impossible to get a hold of with any issues and repeatedly lied to me about what was going on with my rebates and install. They installed one day and then didn't come back for two months to finish, then they had to come back another day weeks later to move the batteries that they installed because they said it didn't meet city code. Which was a lie, they were just too lazy to fix the drawings after they installed them differently than their original submission. The inspector confirmed this for me as he would have approved the change. They had to reschedule the inspection since the the first time the Semper Solaris technician forgot the correct tool. Weeks and weeks of delays to the point that the solar project I started in October was now in danger of not being active by the summer heat season.

Then, after waiting for 9 months for the SGIP rebate they told me that it was rejected and that I would have to change from NEM 2 to NEM3 to be qualified. They never followed up with me on the matter either. I called multiple times of the 9 months and then spent three weeks being pinged back and forth between customer service and my sales representative.

I would not recommend working with this group at all.

Andy H.

Stay away and use another solar company. Semper Solaris is dishonorable and misrepresents their services. There was so many issues with our installation that I requested a small 5% discount/reduction for all the misrepresentations and inconveniences. They choose to battle me over email and voicemails left at 7AM or on weekends over multiple months. Their communication was horrific. They just ask for money vs. trying to solve a problem or even apologize. They have not agreed to any resolution except to threaten me. They do not care about customer service or satisfaction. There are many solar installation companies, don't use Semper you will be much happier.

Here are the details.
First they promised to install by the end of Dec, but then delayed until March, then April. We locked in a good week when the kids didn't have school some days. We made our work schedules light because we expected power disruptions and banging on the roof.
The installation took 6 days vs. 2 days promised due to their teams working short hours, 4-5 hours and not having full teams show up together. Even worse it was not 6 consecutive days but spread out over 4 weeks. They had to turn off our power most of those days creating many issues as we worked from home and had kids in school via Zoom.

Additionally, they had told us they could install the equipment on the side of our house, but when they came to install it was physically impossible and thus they had to install on the back of our house, not hidden and creating an eyesore. Had we know this, we would have made a very different decision and not purchased the Powerwall.

See pictures to see the promise vs. reality. Also note how many boxes are needed, I have not seen that at our friend's house who have solar.

Their installers were polite, the problem was always with Headquarters which is likely not local. I strongly recommend avoiding any Semper Solaris franchise because they all connect to the back-end HQ which doesn't care about its customers or local providers.

UPDATE: I got the response that they want to understand the issue and will reach out. I have heard this before many times. I will let people know if they actually follow through.

A D.

I have had continued EXCELLENT experiences with the entire Semper Solaris organization. From my self initiated contact with the sales person, to the planning process, the installation process to the technical support team. I want to take this opportunity thank Josh for his thorough support with my installed system. I am very happy with it and the investment has been paying off.

Thank you Semper Solaris for your Total Team Excellence!

Jesse D.

Nice sales reps until you get the aggressive texting if you don’t buy immediately. 50% higher price than middle bid.

Follow up after response from owner:
5 texts in two days is not "a few times". We also turned down the offer and acknowledged we would have considered Semper if they were competitive in pricing. This aggressive text campaign happen months after we rejected your quote.

2371KW

We haven’t had our system installed yet but Semper has phenomenal with their support and keeping us involved and informed. Our site survey was conducted by a very knowledgeable and professional tech and went off without a hitch. We are very excited about getting our new system installed.

Farzaneh A.

We had great experience with Robert and Tim. They explained the process up front, were on time and left the area clean every day. They also provided us with location options for the shut off boxes and circuit breakers. They picked the best spot and wiring done in the cleanest way possible. The printout provided to them was out of date and we also didn’t get much input from engineering, these guys had to run additional conduits in the crawl space. , The duo went out of their way to keep the wires under the house and the installation aesthetically pleasing as well as functional. Once done, they gave me a tutorial which was very helpful. In my opinion, they did a great layout. A big kudus to both.